Death – Obituaries : (MARKET NEWS) Old Mutual says it profoundly regrets the pressure caused to the family of Sifiso Mtshali because of a deferral in paying out his burial service guarantees.
“Although most claims are paid on time, and delays are rare, it is clear that we need to make our additional claims assessment processes easier and faster to ensure we do not let any of our customers down in their time of greatest need,” the MD of Old Mutual’s mass and foundation cluster, , said in an announcement on Wednesday evening.
It’s reported that Old mutual insisted on seeing corpse of the deceased before paying insurance money so family obliged &brought the body to offices. Did this family had to suffer this humiliation? Were there no other ways to avoid this indignity?whats wrong with corporates pic.twitter.com/R9trjjkbdS
— somadodafikeni (@somadodafikeni) November 20, 2019
If those ladies say Old Mutual didn’t believe the person was dead than that’s exactly what happened.
Someone has to have you on the final level of fucked up for you to bring a dead body to them. https://t.co/A54ZtvWrDp
— Posh (@PoshTheSpice) November 20, 2019
“While over 99% of our legitimate burial service claims are paid out inside the contracted 48 hours, we should endeavor to make that 100%,” Nethengwe included.
The announcement comes after the family went the additional mile to demonstrate Mtshali was in reality dead by conveying his body in a body pack to an Old Mutual branch.
This was caught in a video that became a web sensation on social media on Tuesday.
Old Mutual said the case, which was received on November 11, was not postponed because of any suspicion but but because “it was referred for further individual assessment”.
Old Mutual now said they have settled the claim on Friday, November 15.
“Albeit endeavor was made to settle the case as quickly as would be prudent, we are profoundly sorry for the delay. We are focused on improving and we will find a way to quicken and improve the manner in which we confirm those cases that should be evaluated further. News Source News24 South Africa.
Old mutual @OldMutualSA so a death certificate is not enough to prove that the person is dead? Wow I’m speechless this is traumatic even for your staff who had to experience this.u nid to update ur T&Cs that a dead body is required to submit a claim 😕
— @AfricanQueen👑 (@Maddy_reloaded) November 20, 2019